DONT SHIP WITH GREYHOUND!

My baby has been sleeping horribly for the past two weeks. He has been waking up every hour and a half to two hours. It is JUST BRUTAL. Yesterday he wouldn't sleep at all unless I was holding him. If he fell asleep in my arms and I put him down, his eyes popped open. If I put him down to sleep on his own, he cried. If I lay down beside him to sleep and he dozes off, the minute I stand up he's awake again. I am going nuts. He is doing the same thing today. I finally, finally, FINALLY got him down for a nap this morning (and myself too, because I am dog tired) when the phone rings. Loudly. I ignore it. It rings again. LOUDLY. I ignore that too. And then AGAIN. This person has now called THREE TIMES. I figure it must be an emergency, so I answer it, and the douche bag has the wrong number. Awesome. Of course, I had to get up to answer it, so now my baby is awake and crying. I finally, FINALLY get him to calm down and go back to sleep, when there's a knock at the door. I have to get up to answer the door, and my baby wakes up and starts fussing.
We are expecting a package, but it was supposed to have been delivered at 11:00 am, not effing 10:00 am. I specifically TOLD them eleven because I knew we'd be sleeping at 10! Did they respect that? NOOOOOO. Then they tell me they are not going to bring the package up to my apartment. They are going to leave it down-fucking-stairs.

I am LIVID. They say its too heavy to bring up. I am a tiny little woman, home alone with her new baby, in an apartment building and cannot possibly lug the huge mother effing package up the stairs with a baby in my arms. I can't leave him alone in the apartment, and its downstairs and it could get stolen :(
They are two, HUGE, GIANT people (one man and one woman) with a dolly and equipment, and they are simply refusing to help me.
Not to mention the fact that my husband's father and step-mom paid extra to have them deliver the package directly to our door so I wouldn't have to deal with this. And that money went to waste.


I have sent a complaint email and a complaint phone call, but their manager is on vacation until after thanksgiving. I will keep harassing her after the holiday if she does not get back to me. I want her to refund their money and I want disciplinary action taken. I am exhausted. I am angry. I am BEYOND frustrated. And I wish my husband was home because I need his help before someone steals our stuff.